FAQs

ProveLocal Hotel Booking Cancellation Policy

Here’s a our Policy if you need to Cancel your Hotel Booking

We understand that plans can change. ProveLocal’s cancellation policy is designed to provide flexibility for guests while respecting the commitment our hotel partners make when reserving accommodations.

Cancellations More Than 24 Hours Before Check-In

Reservations canceled **more than 24 hours before the scheduled check-in time** are eligible for a **full refund of the booking amount

Refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Cancellations Within 24 Hours of Check-In

Reservations canceled **within 24 hours of the scheduled check-in time are non-refundable**

The amount paid for the reservation will be released to the hotel in accordance with ProveLocal’s hotel partner payment terms.

No-Shows

Guests who do not arrive for their reservation and have not canceled more than 24 hours before the scheduled check-in time are considered a **no-show**. No-shows are not eligible for a refund, and the reservation payment will be released to the hotel.

How to Cancel

Guests must cancel their reservation through the cancellation method provided by ProveLocal on your Member Portal or a Cancel Link. The cancellation date and time recorded by ProveLocal will determine whether the reservation qualifies for a refund. You must provide a reason for cancellation.

Hotel-Initiated Cancellations

If a hotel is unable to honor a confirmed reservation and cancels the booking, the guest will receive a **full refund** of the amount paid for the affected reservation.

Refund Processing

Eligible refunds will be returned to the original payment method. Although ProveLocal may initiate a refund promptly, the time required for the refund to appear in the guest’s account depends on the payment processor and financial institution.

Exceptions and Applicable Law

Certain circumstances may be subject to additional protections or refund requirements under applicable consumer-protection laws. Where applicable law provides rights that cannot be waived, those rights will take precedence over this policy.

By completing a hotel reservation through ProveLocal, guests acknowledge and agree to the cancellation and refund terms presented at the time of booking.

*Cancellation Summary

Cancel more than 24 hours before scheduled check-in → **Full Refund**. Cancel within 24 hours of scheduled check-in → **No Refund**. No-show → **No Refund**. Hotel cancels → **Full Refund**.